1. Overview
At Contamail, we want you to be completely satisfied with our services. This refund policy outlines the terms and conditions for refunds on our email services.
2. Refund Eligibility
2.1 Trial Period
All new accounts come with a 14-day trial period. If you're not satisfied with our services during this period, you can request a full refund.
2.2 Paid Subscriptions
- Monthly subscriptions: Eligible for pro-rated refunds within the first 7 days of billing cycle
- Annual subscriptions: Eligible for pro-rated refunds within the first 30 days of billing cycle
- Enterprise plans: Custom refund terms as per contract
3. Non-Refundable Items
- Setup fees
- Domain registration fees
- Custom development work
- Add-on services
4. How to Request a Refund
To request a refund:
- Contact our support team at support@contamail.com
- Provide your account details and reason for refund
- Our team will review your request within 2 business days
5. Refund Processing
- Refunds are processed to the original payment method
- Processing time: 5-10 business days
- Currency exchange rates may apply
6. Exceptions
We reserve the right to:
- Deny refunds for policy violations
- Modify refund terms with notice
- Review each case individually
7. Contact Us
For refund-related questions, please contact us at:
Email: billing@contamail.com
Phone: +1 (555) 123-4567
Address: 123 Business Avenue, Suite 100, New York, NY 10001, United States
Note: This refund policy is subject to change. Please check regularly for updates.